Welcome to our FAQ page.
What is your refund policy?
Film tickets are non-refundable unless we have had to cancel a showing.
Do you sell gift vouchers?
We do not sell gift vouchers at the moment.
Do you have a licensed bar?
Yes, the bar is run by the City of Ely Council team at the Maltings. You can also buy hot drinks, snacks and ice cream.
Can I take my drink and snacks into the cinema?
Yes. You can take anything bought in the Maltings into the cinema.
Where can I park?
The nearest free Council-run car park is Ship Lane, Ely, CB7 4BB.
What are the rules for film certification?
Anyone can see a film rated U or PG.
Anyone can see a 12A film, but under 12s must be accompanied by someone over 18. You must be 15 or over to see 15 certificate films and 18 or over to see 18 certificate films.
This is law and there is no discretion about these rules. They include babies, the only exception being
Parent & Baby Screenings. For more information, go to www.bbfc.co.uk
Can I leave my children alone to see a film?
Sorry, this is not allowed at present.
Why don’t you offer concessions?
We try to keep our prices as low as possible and we run the Cinema on a shoestring budget. If we were to offer discounts, we would have to increase the undiscounted price in order to pay for them.